Jennifer Miller
Product designer + researcher turning complexity into clarity.
Featured Projects
Site Water Monitoring App
Cut reporting time with clear site water data and alerts.
Mine Supervisor App
Improved decision-making with mobile alerts and live KPIs.
SaaS Development Platform
Self-serve visibility into data streams and access controls.
Call Centre Modernization Research
Researched call centre workflows to inform CRM rollout and content redesign.
UX Knowledge Hub
Scaled UX maturity with a centralized site for case studies and templates.
Mining Prospect Management
Supported exploration with systematic capture and analysis of prospects.
Skills and Experience
Leadership & Strategy
- Connecting user insights and business priorities to drive product strategy
- Mentoring peers and junior designers
- Setting standards for UX writing and inclusive design
Design
- Transforming complex workflows into usable tools
- End-to-end design: concept sketches to high-fidelity prototypes to component libraries
- Front-end HTML/CSS
Research
- Workshops, interviews, surveys and usability tests
- Personas, journeys, empathy maps
- Qual + quant analysis for feature prioritization
Communications
- Clear copy for products and in-app help in English, Mandarin and French
- Guides, training, and UX evangelism
- Executive-ready reports and shareouts